We Offer Hassle Free Returns at Intelex Group.

We want you to be totally delighted with your Warmies® from Intelex Group. So we've created a simple, easy to follow returns policy. 

To return an item, here's what you need to do.

Just package up your item(s) securely in their original packaging and include the dispatch note that came with the parcel.

Please detail on this dispatch note the reason for your return.

Please make all best endeavours to ensure you have returned your items with the following details:-

o Your Name & Order Number

o Goods you are returning

o Reason for returning them

o Whether you want a replacement item or refund.   

Then please contact us on 01933 679 777 or via email on to advise us you are returning your product.  Our working hours are 9am – 5.30pm Monday to Friday. 

Our Address for returns is:-

Units 17-18 Regent Park, Booth Drive, Park Farm Industrial Estate, Wellingborough, Northamptonshire, NN8 6GR.

If you have received an incorrect item that you did not order...

Simply contact us on 01933 679 777 or email us on so we can arrange to send you the correct item.   

Refunding your return...

You will receive your refund via the same method that was used to make your purchase.  

Need to know more? Just get into contact with us by phone on 01933 679 777 or via email at